General terms and conditions of SOTAB

SOTAB stands for School of Technology and Business
Chamber of Commerce: 95623612
Visiting Address: Aert van Nesstraat 45
Email Address: contact@sotab.nl
Phone Number: 06 34 556 146

Article 1. Definitions

1.1 Client: The party (company, institution, or individual) that uses the services of SOTAB.
1.2 Services: All training, lectures, workshops, strategic analyses, and technological implementations offered by SOTAB.
1.3 Agreement: Any written agreement between SOTAB and the client regarding the provision of services.
1.4 Materials: All documents, presentations, manuals, and other educational materials developed by SOTAB.
1.5 AI Tools: Software applications or platforms that use artificial intelligence, machine learning, or other advanced technologies.

Article 2. General

2.1 These general terms and conditions apply to all offers, agreements, and services of SOTAB.
2.2 By using the services of SOTAB, the client accepts these general terms and conditions.
2.3 Deviations from these conditions are only binding if agreed upon in writing between SOTAB and the client.

Article 3. Services

3.1 SOTAB offers customized training, lectures, workshops, and technological implementations in the field of AI and other technological applications, aimed at educational institutions and companies.
3.2 The services are provided based on the needs of the client and can be offered both on-site and online.
3.3 In addition to training, SOTAB also offers strategic analyses and consulting services focused on digital transformation and AI integration.
3.4 SOTAB provides ongoing support after implementations and training, unless otherwise agreed.
3.5 SOTAB uses various AI tools in delivering its services. The specific tools may vary depending on the nature of the service and the client’s needs.

Article 4. Formation of the agreement

4.1 An agreement is established through the written acceptance of an offer or order confirmation by the client.
4.2 Offers are non-binding and valid for 30 days from the date of issue, unless otherwise stated.
4.3 Changes to the agreement can be made in writing. If changes result in increased costs, these will be charged to the client.

Article 5. Responsibilities of the client

5.1 The client is responsible for the timely and complete provision of information necessary for the execution of the services.
5.2 The client is responsible for providing the necessary resources, such as access to technological facilities, if required for the execution of the services.
5.3 The client must ensure that participants in the training actively participate to fully benefit from the offered services.

Article 6. Payment and cancellation

6.1 Payment must be made within 14 days of the invoice date, unless otherwise agreed in writing.
6.2 In the event of late payment, the client owes statutory interest and collection costs, and SOTAB may suspend the provision of services.
6.3 Cancellations by the client can be made free of charge up to 21 days before the start of the service. For cancellations within 21 days, 50% of the agreed fee is due, and for cancellations within 7 days, 100% is due.

Article 7. Delivery of services

7.1 The services of SOTAB are carried out within the agreed timeframes. These timeframes are indicative unless otherwise agreed in writing.
7.2 If the delivery of services is delayed due to force majeure or circumstances beyond SOTAB’s control, the client will be informed and a new timeframe will be established in consultation.

Article 8. Use of AI tools

8.1 SOTAB uses various AI tools in providing its services. These tools are subject to their own terms of use and limitations.
8.2 SOTAB is not responsible for the accuracy, completeness, or reliability of the output generated by AI tools, either during the provision of services or after completion.
8.3 The client acknowledges that the results of AI tools may vary and that human review and validation are still necessary.
8.4 SOTAB does not guarantee that the AI tools used are error-free or will function without interruption.
8.5 The client agrees that the use of AI tools involves risks, including but not limited to inaccuracies, biases, and unexpected results.

Article 9. Liability

9.1 SOTAB is only liable for direct damage resulting from intent or gross negligence in the performance of the services.
9.2 SOTAB’s liability is in all cases limited to the amount the client has paid for the relevant service.
9.3 SOTAB is not liable for indirect damage, including consequential damage, lost profits, or business interruptions.
9.4 SOTAB is not liable for damage resulting from the use of or reliance on output generated by AI tools, unless there is intent or gross negligence on the part of SOTAB in the application of these tools.
9.5 The client is responsible for verifying and validating all output generated by AI tools before it is used or implemented.

Article 10. Intellectual property

10.1 All materials and documentation provided by SOTAB remain the property of SOTAB, unless otherwise agreed.
10.2 The client is not permitted to copy, distribute, or commercially use materials without written permission from SOTAB.
10.3 Educational staff may only share the materials with students within the context of the lessons for which the materials were provided.
10.4 Intellectual property rights related to the output of AI tools are governed by the terms of the respective AI tool providers. SOTAB does not claim ownership of this output, unless otherwise agreed.

Article 11. Privacy and data protection

11.1 SOTAB processes personal data in accordance with the General Data Protection Regulation (GDPR).
11.2 Personal data collected in the context of services will only be used for the execution of the agreement and will not be provided to third parties without the client’s consent.
11.3 The client has the right to access, correct, or delete their personal data.
11.4 When using AI tools, data may be processed by third parties. SOTAB will make reasonable efforts to ensure the confidentiality of data but cannot guarantee how AI tool providers handle entered data.

Article 12. Content use consent

12.1 Participants in events, meetings, and workshops of SOTAB grant permission for the making of photos, videos, and audio recordings during these activities.
12.2 SOTAB is entitled to use the generated content for promotional purposes, with the following explicit limitations:

– Content may only be shared via the official LinkedIn page of SOTAB
– Content may only be published on the official website of School of Technology and Business
– Distribution of content by third parties or on other external channels is not allowed

12.3 Participants have the right to object to the use of their image. In that case, SOTAB will remove the respective content.
12.4 By participating in an event, meeting, or workshop of SOTAB, the participant gives implicit consent for the above content processing, subject to the stated conditions.

Article 13. Complaints procedure

13.1 Complaints about the execution of the agreement must be reported to SOTAB in writing within 14 days after the discovery of the shortcoming.
13.2 SOTAB will respond within 14 days after receiving the complaint and will work with the client to find an appropriate solution.
13.3 If the complaint is not resolved to satisfaction, the client can submit the dispute to the competent court.

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